Terms of Service
Effective Date: March 12 2025
www.citrusconnections.com

These Terms of Service (“Terms”) govern your use of the Citrus Connections website and services (“we,” “us,” or “our”). By accessing or using our website or working with us, you agree to be bound by these Terms.

1. Services

Citrus Connections provides advertising and marketing services, including but not limited to brand strategy, digital advertising, content creation, social media management, SEO, and web design. Specific services, scope, and timelines are outlined in individual proposals or agreements.

2. Client Responsibilities

Clients agree to:

  • Provide accurate, complete information necessary to deliver services

  • Respond to communication and feedback in a timely manner

  • Pay all invoices according to agreed terms

Delays caused by the client (e.g., late feedback, missed deadlines) may impact delivery timelines.

3. Payment Terms

Payment terms are outlined in your project proposal or agreement. Late payments may incur fees or suspension of services. All fees are non-refundable unless otherwise stated in writing.

4. Intellectual Property

Unless agreed otherwise:

  • Clients retain ownership of their existing trademarks, logos, and content.

  • We retain ownership of any original content, strategies, or assets created until full payment is received.

  • After payment, ownership of final deliverables transfers to the client, excluding any third-party assets or software licenses.

We may showcase completed work in our portfolio unless a confidentiality agreement prohibits it.

5. Confidentiality

We will not share or disclose your confidential information to third parties, and you agree not to share ours. Both parties agree to reasonable confidentiality protections for sensitive business and creative materials.

6. Termination

Either party may terminate a project or retainer with written notice. In the event of early termination:

  • The client is responsible for payment of all completed work and any non-cancelable commitments.

  • Any unused deposits or prepayments may be refunded at our discretion.

7. Disclaimers

All services are provided “as is.” While we aim to deliver high-performing work, we do not guarantee specific results such as increased sales, search rankings, or customer conversions.

8. Limitation of Liability

To the fullest extent permitted by law, Citrus Connections will not be liable for any indirect, incidental, or consequential damages, including lost profits or data, arising from your use of our services.

9. Third-Party Tools and Services

We may use third-party tools or platforms to deliver our services (e.g., Google Ads, Meta Business Suite, Mailchimp). Your use of these tools is subject to their respective terms and conditions.

10. Changes to These Terms

We may update these Terms at any time. Revisions will be posted on this page with the effective date. Continued use of our site or services after changes are posted constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate state or federal courts located in Miami-Dade County, Florida.

12. Contact

Questions about these Terms? Contact us:
Email: info@citrusconnections.com
Mailing Address:
Citrus Connections
P.O. Box 163034
Miami, FL 33116